Returns & Exchanges
At Tom's of Maine, we stand behind the quality of our natural personal care products and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our natural care experts via our online portal or customer service line with your order number to begin the return process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all components are included to prevent damage during transit.
Ship Your Return
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing